I would love to review a room here, and speak about the service of the staff, the amenities, and the location, etc.
People make the difference! The culture at the Horseshoe is completely centered around the gambler. It does not matter if you're a brand new time guest or high roller. From the security staff, to food and beverage servers, to the custodial staff, to the VIP counter everyone treats you with grace and respect. I could list dozens of names (and have in my review to the casino) of outstanding employees.
Nice, clean, big venue. Can be tough to find lower limit games for beginners. It's busy at seemingly all hours. Service seemed good though I did not really need anything. Easy to find everything I needed.
This year, we tried to book online and it told us the suite we wanted wasn't a valid selection. When we called, we kept getting transferred to people who couldn't when book our room, and ended up with an "unavailable" message.
Kudos to those who braved the Horseshoe system and were able to get a room.
I had a luxury 1 king size bed room. The room was nice, clean, and very spacious. There was the 4 of us so they brought us a roll over bed which is good for my kids. The food at the 8 oz burger was delicious and the service was great but just a little slow. It was to be expected for the place was pack. I had a great time.
But for the second year in a row, my wife and I tried to book at this hotel and we simply can't. Last year, we went in person to ask to see one of the nicer suites (before we booked) and the manager did not allow us to look at it (we were told it was available).
Horseshoe Bossier City is always a good time. One of the best spots in town for poker. The rooms are large and very nice. Most have really nice bathrooms with huge tub and shower. Honestly the most luxury in a room at its price point that I have seen. The only downside to the place is the front desk and phone staff. They are often rude, unfortunately, but I do get it. They deal with a ton of people who are also rude. Overall a lot of fun and normally at a decent price.
Horseshoe Bossier City is a US Lodging based in Bossier City, Louisiana. Horseshoe Bossier City is located at 711 Horseshoe Blvd, Bossier City, LA 71111, USA.
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