When I asked what was going on, the guy said it was okay, that they had been trying to make a Toyota oil filter fit my car, by mistake, but that it was all taken care of. I then watched them lower my car from the rack. I asked "what about the tire rotation?" and he said oops, he'd forgotten. The guys looked very annoyed as they put it back up and rotated the tires. BUT they did NOT balance them, and in fact when I got home, my front tire was only inflated to 15 pounds, and had an obvious nail in it, between the treads. I knew I'd had a slow leak but I can't believe that they not only didn't check the air, but they didn't see the nail - or chose to ignore it.
But good selection from imports to domestic vehicles.
Pretty good parts store, but some things in wrong places and price may not be what you thought you were gonna pay.
Come here fairly regular for random stuff. Staff is always nice.
I had a 4 star review here, which I've had to delete because my last experience there was so terrible. To be fair, the manager (who is usually wonderful) wasn't there. I scheduled a routine oil change plus tire rotation and balance, since I bought my tires there.
I arrived an hour early, hoping to at least get in close to my appointment time. My appointment was for 6. I arrived at 5, but my car wasn't taken in until almost 7 p.m. I witnessed all three employees, looking baffled under my car, with a flashlight. I have a Honda Pilot, which I've brought there several times with no problems before.
I stopped in to have tire low signal looked at. Crew were extremely polite and helpful. I mentioned that I had a brake light out also. Crew also replaced bulb for much better price than my dealership. I will definitely be returning to this location for anything regarding my car. I will also be returning with a 2003 Ford Explorer that needs servicing. I left thinking that was so much easier than I thought it would be. Thank you crew at E. Texas Pep Boys.
Had to order parts. After two weeks they could not find them. Reorder parts and they also did not arrive after two more weeks. Each time was suppose to take three to five days. Told manager if they did not arrive after the weekend I wanted my money back. So after the weekend I went up to get my money back and another manager looked up order and saw where it had been cancelled. At least I got my money back. Several months later returned to same Provo's to get some rear brake pads for my truck got home looked at the new brake pads and they were for the front......should have checked them at the store. So for now on I'll go to Napa.
After three hours, they were still put out that they had to actually do the work I'd come for - even though they didn't complete it. I would NOT recommend anyone using them again. I am likely to try to find somewhere else to take my business. Gateway will fix my flats for free, even though I didn't buy my tires there!
Pep Boys Auto Parts Service is a US Car Repair based in Bossier City, Louisiana. Pep Boys Auto Parts Service is located at 2941 E Texas St, Bossier City, LA 71111, USA.
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