Just picked up my dog, And noticed that she was limping and bleeding on her left hind leg and that she had a scratch on her head half a inch from her eye... She has a bite mark from another dog that she received during play time. I called the office and a lady told me that she wasn't aware of any issues during the day, but she did tell me that the people in the back said another dog got playing with my dog. Playing with another dog doesn't show open wounds. I then explained to her I took my dog to the vet, where she received stables in her open wound, antibiotics for her leg and face, and pain medicine. And she told me that their was nothing that they could do. I then explained to her that they are responsible for the vet bill. Didn't even offer to pay the for the services. They are supposed to be watching the dogs!!! If they were doing their job right, this wouldn't have happen. This happened on December 30th, 2016.
We are looking forward to a family vacation, and we feel confident Bella will be in great hands. The process for reservations went smoothly. It's a relief knowing Bella will be on her own vacation as well!
So thankful for Your Pet Butler!! As a overprotective Pet parent, I have never left my pets with anyone, even my parents, until Your Pet Butler. During an emergency Hospital stay, I contacted Your Pet Butler's owners, the Treadwells and asked if they could board my Boxer, Addie. Paige listened to my fears of leaving my baby for the first time, she calmed my nerves and assured me, my Addie would be loved and cared for. I was able to check on Addie daily via phone. My only fear was that she wasn't going to want to leave Your Pet Butler! Addie had an amazing time. Prices are more than fair, boarding area and daycare area is always clean, the pets are happy, safe, and always eager to return. Thank you Paige & Matt for being the amazing animal lovers that you are! I will always be a faithful customer!
Great service, great care, great prices!
Received a check for the vet bill on January 5th, 2016.
I used to bring my dog here for daycare sitting while I was at work for about a year. At first she was excited to get out of the house, but with subsequent visits I noticed she would begin panicking and exhibiting distress in the backseat as the car got closer to this business. This made me suspicious. I specifically and repeatedly asked how she was doing with other dogs, because the main reason I as bringing her there was for socialization. I was always told "she did great!" with enthusiasm. The first clue to mistreatment was that she was never in the 30+ pictures they would post on facebook daily at that time. I understand "not all dogs fit their program", but I believe I was being lied to. She was being kept in a cage all day which is worse than just staying in her home. Then I found a tick on her; the following week she had fleas. My dog, nor any other dog I saw dropped off, is checked for fleas before accepting them. I have since used a truly professional dog daycare that would not let me leave until she was checked every time. If they were found, flea treatment would be required before boarding. I spent hundreds of dollars trying to get rid of the fleas which persisted for months. If you don't believe me, believe your eyes - they do not check for fleas at dropoff, so if one dog has them then your dog will too.
Your Pet Butler Pet Hotel Spa is a US Pet Store based in Bossier City, Louisiana. Your Pet Butler Pet Hotel Spa is located at 2258 Benton Rd, Bossier City, LA 71111, USA.
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